Quick Summary
- 新澳门六合彩内幕信息鈥檚 IT Leadership Council presents Larry L. Sautter Awards
- IET cited for customer experience upgrades to Service Hub
- 新澳门六合彩内幕信息 Davis Health cited for cancer treatment database
Nothing beats gold in 新澳门六合彩内幕信息鈥檚 Larry L. Sautter Awards Program for Innovation in Information Technology, and out of three Golden Awards given this year, 新澳门六合彩内幕信息 Davis won two of them.
One gold went to Information and Educational Technology鈥檚 Client Success unit for its Service Hub upgrades focused on customer experience, and the other went to 新澳门六合彩内幕信息 Davis Health鈥檚 Data Provisioning Core in IT Health Informatics for its implementation of the cBioPortal for Cancer Genomics that is soon to be available as a shared system for all of 新澳门六合彩内幕信息 Health.
The sponsors the , established in 2000 in memory of Larry L. Sautter, who, at the time of his death in 1999, served as 新澳门六合彩内幕信息 Riverside鈥檚 associate vice chancellor for Computing and Communications. He led his campus in the development and implementation of a modern data network, client server computing and improved technical support services.
The awards program recognizes faculty and staff for innovations that advance teaching, research, public service and patient care, or that improve the effectiveness of university processes, and encourages collaboration and solution-sharing across the 新澳门六合彩内幕信息 system.
The council presented its 2021 awards Tuesday (Aug. 10) during the 新澳门六合彩内幕信息 Tech conference hosted by 新澳门六合彩内幕信息LA.
新澳门六合彩内幕信息 Davis Service Hub
IET鈥s for the awards selection committee details how the Client Success unit upgraded the already well-established that provides a suite of IT service and support for campus. 鈥It鈥檚 not enough to use a best-in-class application like ServiceNow for service delivery. Our laser focus is on the customer experience. One thing we never lose sight of, no matter the project, is to consider the customer perspective every step of the way. The project team was guided by this principle when they set out to create a next-generation Service Hub with 鈥榯otal experience鈥 in mind.鈥
The Service Hub underwent three significant upgrades in 2020-21:
- Automating and improving efficiencies with regard to campus-licensed software delivery
- Migrating and integrating the service catalog in Drupal into the Service Hub鈥檚 ServiceNow platform.
- Adding a virtual agent to further promote self-service, improve the user experience and free up time for help desk analysts
鈥淓very year a percentage of our population is new to campus and will not be aware of legacy websites or processes,鈥 said Anita Nichols, director of Client Success and project lead. 鈥淥ur team is passionate about bringing information to where our customer is and removing these barriers.鈥
IET鈥檚 Viji Murali, chief information officer and vice provost, said: 鈥淲e are honored to receive the 2021 Larry L. Sautter Golden Award. I am so pleased that the incredible work of the Client Success team has been recognized by the 新澳门六合彩内幕信息 IT Leadership Council.鈥
Project team: Ahna Heller, Brenda Williams, Dan Wright, Earl Duque, Ellen Friel, Erica Avila, Jesalyn Smith, Katherine Stoddard, Kevin Loenker, Mark Deamer, Matt Clark, Maxim Chiao, Mike Waid, Minor Rojas, Oz Shaar Moshe, Robert Weibezahl, Roger Kunkel, Ron Burt, Tobi Paton and Walter Allen.
新澳门六合彩内幕信息 Health cBioPortal
In its for the awards selection committee, 新澳门六合彩内幕信息 Davis Health鈥檚 Data Provisioning Core explained the problem of 新澳门六合彩内幕信息 Health鈥檚 five comprehensive cancer centers (including 新澳门六合彩内幕信息 Davis鈥) all using a variety of genomic lab tests from a diverse set of vendors to assess treatment paths for cancer and other chronic patients. 鈥淟ab results of these assays are still often manually scanned into the [electronic health record] with content that is not searchable or shareable in any forms, thereby resulting in usage that is one patient, one report at a time, and a constrained group of physicians or researchers,鈥 the problem statement continued.
鈥淭his single-use and limited view of the resulting data and metadata continues to create barriers to clinicians and researchers in accessing the molecular profiles and clinical attributes of patients as part of the full potential of treatment outcomes.鈥
The project team turned to cBioPortal, an open-source data visualization and exploration platform for cancer molecular profiles, adapting it to provide an interactive exploration view of 新澳门六合彩内幕信息-curated cancer genomics data sets.
鈥The infrastructure, tooling and methodology from the 新澳门六合彩内幕信息 Davis Health implementation of cBioPortal resulted in a new 新澳门六合彩内幕信息-wide solution that has standardized and generalized approaches for use by other 新澳门六合彩内幕信息 sites, and enables data sharing and cancer cohort discovery across the network of 新澳门六合彩内幕信息 medical and cancer centers.鈥
Project leadership: Kent Anderson, Nicholas Anderson, Jason Yeates Adams and Sharon L. Myers. Sponsors: John McPherson and Primo N. Lara Jr. Project team: Cy Huynh, Matthew Renquist, Jared Cobabe, Joseph Cawood, Albert William Riedl and Christopher Lambertus.
Media Resources
Dateline Staff: Dave Jones, editor, 530-752-6556, dateline@ucdavis.edu; Cody Kitaura, News and Media Relations specialist, 530-752-1932, kitaura@ucdavis.edu.