Deaf, hard of hearing or have a speech impairment
Find out how you can contact us if you're deaf, hard of hearing or have a speech impairment.
Contact us
There are 2 ways you can contact us:
Contact our Deaf Services team
If you're deaf, hard of hearing or find it hard to communicate by phone, you can contact us on:
| Text | 029 286 7170 |
| MSD_Deaf_Services@msd.govt.nz |
Contact us through NZ Relay
NZ Relay is a telecommunications service for people who are deaf, hard of hearing, deaf-blind or have a speech impairment. They can help you contact us over the phone, or use phone-related functions, like setting or resetting our payment card PIN.
They can contact us on your behalf on:
- Monday to Friday, 7am to 6pm
- Saturday, 8am to 1pm.
All NZ Relay calls are strictly private so your information is safe and secure.
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Our team can:
- give you information about your payments from us
- help you with housing options and advice
- contact your case manager on your behalf
- book, cancel or change an appointment for you with your case manager or an interpreter
- pass on information to your case manager, such as income you are declaring
- update our records, such as changing your address
- help resolve any issues you may have about your payments.